Support & Service
Ensuring Security and Availability of your operational needs
Quick Answers
What is the streaming quality?
The system transmits secure, low latency video in high definition.
Is the video stream secure?
The platform was built with Security in mind. All video is encrypted by the streaming solution from end to end with a high level of encryption to ensure security in delivery.
Can a full solution for streaming be provided?
Yes, we offer an easy turn-key solution for Drone video streaming that just works!
What drones does the system support?
The tactical pack integrates with major manufacturers of enterprise and consumer drones.
How do you connect to the drone or UAV?
We integrate with the Drone’s video output capabilities. The Raptor Bridge can be directly connected to a video output via HDMI or receive/pull direct stream from drone hardware and ground control stations.
Can the video feed be integrated into an existing VMS?
Absolutely! We integrated with all major 3rd party VMS solution the allow integration of 3rd party cameras.
Our Commitment to Excellence in Support
At 3D Stuffmaker USA, we are committed to delivering unmatched support and service to ensure the highest levels of security, reliability, and availability for our UAV video streaming solutions. Whether you're integrating our technology into mission-critical operations or leveraging it for advanced video management, we provide the expertise and assistance needed to keep your systems running seamlessly.
We understand that real-time video streaming is essential for security, public safety, and enterprise operations. That’s why our dedicated support team is available to assist with:
✔ 24/7 Technical Support – Immediate assistance to resolve any issues affecting your operations.
✔ Proactive System Monitoring – Ensuring optimal performance and identifying potential concerns before they impact service.
✔ Secure Deployment & Maintenance – Regular updates, patches, and security enhancements to safeguard your system.
✔ Custom Integration Support – Tailored assistance to ensure seamless compatibility with your existing infrastructure.
✔ Training & Knowledge Resources – Equipping your team with the skills and insights needed for smooth operation.
A Support Experience Built for Success
We go beyond troubleshooting—we partner with you to maximize system performance, security, and usability.
Comprehensive Training & Documentation
We offer detailed user guides, video tutorials, and live training sessions to help your team make the most of our technology. Our experts provide step-by-step guidance to streamline setup, configuration, and ongoing use.
Dedicated Account Management
Every customer benefits from a dedicated support liaison, ensuring you always have a direct point of contact for assistance, troubleshooting, and strategic optimization.
Tailored Solutions & Continuous Improvement
We understand that every organization has unique requirements. That’s why we offer:
✔ Custom feature development to meet specific operational needs.
✔ Regular software updates to introduce new capabilities and enhancements.
✔ Ongoing collaboration to adapt our technology to evolving industry demands.
Need Assistance? We’re Here to Help.
Our team is available to support you whenever you need us. Whether you have a technical question, require troubleshooting, or want to optimize your system, we are just a call or email away.
📞 Contact Our Support Team: 305.423.9151
📧 Email Us: [email protected]